Talk with our team, find a guide or get help with the hardware at your counter.
Business Hours: Monday–Friday, 9 a.m. to 6 p.m. Eastern. Emergency support is available outside of standard business hours. All holiday support is considered emergency support.
2026 Holidays: Veterans Day (Nov 11) · Thanksgiving Day (Nov 26) · Day After Thanksgiving (Nov 27) · Christmas Day (Dec 25)
2027 Holidays: New Year’s Day (Jan 1) · Birthday of Martin Luther King Jr. (Jan 18) · Washington’s Birthday (Feb 15) · Memorial Day (May 31) · Juneteenth (Jun 18*) · Independence Day (Jul 5*) · Labor Day (Sep 6) · Columbus Day (Oct 11) · Veterans Day (Nov 11) · Thanksgiving Day (Nov 25) · Day After Thanksgiving (Nov 26) · Christmas Day (Dec 24*)* Observed date.
Review the certified hardware list, then ask the team to confirm your exact model.
Find the model and part number on your equipment or order record, then check the certified hardware list. Contact Mynt support with the serial number and purchase details to confirm who services it, the coverage dates and the steps for a claim.
For menus, orders, reports, login or other Mynt software behavior, contact Mynt Support with the station and error details. For card authorization, deposits, processing fees or merchant account issues, contact your payment processor; Mynt support can still help determine whether the terminal or POS connection needs attention.
Contact Mynt directly through chat, phone or email. Share your business name, the agent’s name if known and what you need. Our team can route the question to the right person.
Contact Mynt support before ordering a replacement. Have your model, part number, serial number, purchase date and a description of the issue ready. The team can help check warranty coverage, troubleshooting and compatible replacement options; timing and charges depend on the applicable terms.
Online ordering and third-party delivery may carry additional fees. Ask Mynt for a written quote that lists your subscription, selected features and any applicable fees.
Mynt says active subscriptions include technical support, with emergency support available outside standard business hours. Contact support for current service details.
Yes. Mynt states its POS systems require an active internet connection to function. Ask the team about network requirements for your setup.
Mynt’s published pricing FAQ lists a three-year manufacturer warranty for POS systems and two years for KDS. Eligible subscription-linked lifetime coverage, if included in your plan, should be confirmed in the written product terms.
Mynt’s published pricing FAQ lists a one-year commitment. Review the current agreement and your quote for the term that applies to your plan.
Call Support at (202) 810-2000, Option 5. A specialist will tell you when to open Remote Support.
Regular hours are Monday–Friday, 9 a.m. to 6 p.m. Eastern. Call for emergency help outside those hours; confirm holiday coverage with the team.
You can request to cancel before your term ends. Contact Mynt Support to start the process. We’ll confirm your cancellation date and any fees or remaining payments that apply under your agreement.
Yes. The new owner needs an approved merchant account before accepting card payments. Once approved, contact Mynt to connect it to the POS. If the menu needs to be rebuilt, there’s a one-time $150 fee.
